Bengaluru Metro Tickets Hit by Server Glitch During Peak Hours, Evening Commute Thrown Off Track

Bengaluru Metro's evening rush on Tuesday descended into chaos after a bank server glitch crippled digital ticketing systems across stations, leaving thousands of commuters stranded.

The disruption reportedly began around 6 pm, when UPI, debit card and credit card payment options suddenly stopped functioning at ticket counters and automatic vending machines. With a majority of passengers relying on cashless transactions, queues quickly lengthened and tempers flared.

Several commuters said money was deducted from their accounts, but QR codes were not generated. In many cases, passengers retried payments two or three times, only to find multiple deductions for a single ticket. Long lines were seen at ticket counters and ATMs as people scrambled for alternatives.

The timing of the glitch added to public anger. The metro had recently implemented a fare hike, and commuters questioned why services remained unstable despite higher ticket prices. Social media platforms were flooded with complaints about failed transactions and delayed refunds.

At busy stations such as Sandal Soap Factory and Yeshwanthpur, anxious passengers raised slogans against BMRCL staff, demanding clarity. With fears of missing the last train, many were seen rushing across platforms in frustration. On-ground staff reportedly struggled as there was no immediate communication on when the server issue would be resolved.

Banks later advised customers not to attempt repeated payments in such situations, stating that refunds for failed UPI or card transactions are generally processed within 24 to 48 hours.

Officials suggested that commuters keep a small amount of cash for emergencies. Metro smart cards were also seen as a safer option during technical disruptions.